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free gift

diannelunn
First Timer
Message 4 of 4

i was told i would receive a link for my free gift when i had payed my first bill and i still haven't heard anything  

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3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi diannelunn, Gondola is spot on. You should receive the link to claim the gift within 37 days of your service going live if you are eligible. What date did the service go live?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Ady-TalkTalk
Support Team
Message 2 of 4

Hi diannelunn, Gondola is spot on. You should receive the link to claim the gift within 37 days of your service going live if you are eligible. What date did the service go live?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 3 of 4

Hi diannelunn 

 

The sales site says "Unique code will be sent to customers via email 37 days after the new contract goes live, and customers will have 3 months to redeem the code or the code will become void."

 

Is it at least 37 days after go live and have you looked at the Inbox and Spam/Junk folder of the email address you registered?

 

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