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help needed with change to my package

victorsj
Conversation Starter
Message 5 of 5

I spoke to someone on the phone on 20th Jan (Wednesday) and agreed to a new contact for 18 months which gave me fibre 65, unlimited calls and also the offer for Netflix. I have had no email regarding the Netflix and I cannot see my unlimited calls included. Can someone please reassure me and sort this out for me asap as I am really worried. Thanks

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4 REPLIES 4

Message 1 of 5

Hi victorsj,

 

Has your query regarding your plan been resolved?

 

Thanks,

Jo

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ferguson
Community Star
Message 2 of 5

Make sure pop up and/or ad blockers are disabled, or try another browser. 

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Message 3 of 5

Can't see any blue button just can't get into chat. Can you help me to find it please thanks

 

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Gliwmaeden2
Community Star
Message 4 of 5

Chat should be available till 9pm today, @victorsj, and from 9am on Saturday and Sunday, if you want to get this sorted out soon.

 

Staff won't be back on here before Monday. 

 

 

The blue button for Chat should show near the bottom of this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Gliwmaeden2, a fellow customer.
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