on 03-07-2021 10:35 AM
I have been unable to log in to My account since updating package on 18th June. TT does not recognise my email address, although keeps sending me emails. Told to re-register as there was a mismatch in backend server. I am unable to re-register as TT does not recognise email address.
I had made some posts under 'Unable to log in to my account', but there has been no response recently, hence starting new topic.
on 06-07-2021 06:09 PM
Hi Arne have just tried to re-register and got this message -
Your email address is not recognised. Check you have typed it correctly or you may need to register your TalkTalk details to gain access to My Account.
I receive emails from Talk Talk to this email address .
on 06-07-2021 02:24 PM
You should be able to re-register for My Account using the email address in your community profile, was this the address that you used previously or was it a different address?
on 03-07-2021 11:31 AM
@Rocky61, the topic you posted on originally was another customer's old thread.
When Arne said to start a new topic, he meant a new thread, which you have now done with this one.
Usually staff will only provide help to the original poster on a thread, to avoid causing confusion between account holders and issues in the replies.
Please look out for a response next week. Forum staff work Monday to Friday.