on 17-06-2022 12:41 PM
I am very upset with talktalk .
THE SUPERVISOR SAID SEND A EMAIL IN , ASKING FOR THE CORRECT EMAIL THAT YOU SENT TO ME ON THE 30 MAY. And SEND me A WORKING LINK TALKTALK TO NETFLIX email
So this the email, but I would think nothing will get done, because you have no customer service at all. ( been trying since 30 may !!! to get it sorted )
I have been trying to get talktalk fibre65 Netflix offer upgrade.
After talking to / 8 different agents and a supervisor. It still has not been resolved .over a few weeks !!.
Look at all notes/ audit trail on my account. Disgusting service.
The first email sent to me on the 30 may did not work. And since then i have not been able to get the email link to netflix to work.
Only one was sent and that did not work. A second email linking to netflix has never been sent. But 2 recovery emails were sent but they do not sort out the billing problem
after hours and hours talking to agents no one has sent the correct one linking email. Just recover one’s that does not link the billing.
Note i have had , a netflix account since 2015. It works no problem
As it stands now you have charged £1.90 and £10.99 for netflix, but netflix has dd from my bank account £6.99 AND £6.99, SO I AM PAYING TWICE FOR NETFLIX
After hours of talking to loads of agents and a supervisor, this was said
THE SUPERVISOR SAID SEND A EMAIL IN to (firstname.lastname@example.org) ASKING FOR THE CORRECT EMAIL THAT YOU SENT TO ME ON THE 30 MAY. And SEND me A WORKING LINK TALKTALK TO NETFLIX email
She said she could not resolve my problem.
So your support sucks !!
In effect there is no support, none of your agents know anything , I would stop outsourcing your support teams sack them and start again with some trained support staff who understand support problems.
Very upset customer.
this has been sent to email@example.com but do not expect and support from it.
talktalk support is just a great big black hole.
on 17-06-2022 01:14 PM
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Landline telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.