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no choice of free gifts when upgraded

netandrich
First Timer
Message 4 of 4

i upgraded my broadband to fibre 35 yesterday which also said there was a choice of a free gift with this upgrade of either a internal camera or a amazon alexa with a extra plug in but when i upgraded i was given a choice of either of these gifts and had no mention of them in confirmation email, anyone else has this offer?

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3 REPLIES 3

Message 1 of 4

@Allan Cadman can you start a separate thread and I can escalate this for you.   Thanks 

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Allan Cadman
First Timer
Message 2 of 4

I changed plan on Feb 28th and should have received the Alexa and plug  ut still not received them after phoning Talktalk 3 times 

Cad
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Arne-TalkTalk
Support Team
Message 3 of 4

Hi netandrich

 

Thanks for your post. 

 

There will be a follow up email sent out shortly to confirm the gift you selected, then it can take upto 37 days for the gift to be delivered. 

 

Regards

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