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please Cancel £4 extra payment

markthompson
First Timer
Message 5 of 5

Please can you cancel the extra £4 charge for tv that has appeared on my latest bill

i have never used talktalk tv and do not ever intend to, i do not have a talktalk tv box

i therefore strongly object to being charged for something i have not subscribed to

 

anticipating your swift rectification of this matter

 

 

markthompson

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4 REPLIES 4

Message 1 of 5

Hi

 

No Problem 🙂

 

always here to help.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 5

Thanks Karl

Assuming this is resolved i am greatful for your prompt help

Mark

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Karl-TalkTalk
Support Team
Message 3 of 5

Hi

 

I've processed your request and any additional credits will be reflected on your next bill.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Karl-TalkTalk
Support Team
Message 4 of 5

Hi

 

I can opt you out of the upcoming TV charge but I'll need to confirm some security details to access your account.  I'll send a PM (Personal Message) separately with the info required.

 

Please note however that when you opt out of TalkTalk TV you will lose access to add and remove TV Boosts flexibly.  You will lose access to TV Boost on demand content via the TalkTalk player.  You will also lose access to TV on the go services via the web and Mobile App.

 

Also, any current recordings you have made from a Boost channel will stop working when you are no longer subscribed to that channel.

 

Opting out will also remove any current active TV Boosts.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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