on 01-02-2021 01:49 PM
on 03-02-2021 01:42 PM
Thank you for renewing
I'm sorry that you are unhappy with the one click process, the aim was to make it as trouble free as possible to renew a contract, sadly with automated systems from time to time the process fails, we can only apologize that this happened to you in this instance.
I will pass on your feedback to the marketing team.