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"Something went wrong" message after password reset

anabeluchi
First Timer
Message 2 of 2

Hello! 

 

I've been trying to log into my account; however, when I try to use the original password that I set during my registration, it doesn't allow me to log in.

 

I've also tried the "one-time link" but didn't work either.

 

I've tried to reset my password using both authentication methods (SMS, email) but when I set the new password, I get the next error message "something went wrong".

 

I got in touch with someone in the live chat and they suggested to clean my cache or use different browsers (which I've already tried unsuccessfully - even different computers/phones).

 

They told me that I had to register my account (which I had already done anyway). When I try to do this, I get a message saying that there's already a primary email linked to this account - which I assume it means that I'm already registered.

 

Please, could someone help me with this? I can't access my account and I need to check my bills! 

 

Thanks,

A.

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi anabeluchi

 

Sorry that you have had problems.  

 

I have cleared the email addresses in the backend system, Can you retry to register for My Account using the email address that you want. 

 

Thanks . 

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