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renewed my contract and bill wrong

Taxi33
Participant
Message 6 of 6

Renewed my contract , hyad first bill and is more than my contracte said 

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5 REPLIES 5

Message 1 of 6
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ferguson
Community Star
Message 2 of 6

Glad you got it cleared up. 

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Taxi33
Participant
Message 3 of 6

spoke with talktalk all sorted now

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AllyM
Insightful One
Message 4 of 6

@Taxi33 Are you just looking at the overall bill amount or have you actually looked at the bill to see the detail of what you have been charged to see where the discrepancy is?

As @ferguson says, there may be part-month adjustments which need to be made to account for the date your new contract started.

 

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ferguson
Community Star
Message 5 of 6

Your first bill is usually higher than normal as it covers the period from when your service went live up until the billing date and then a further month in advance. 

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