on 30-07-2021 11:11 PM
I canceled Direct Debit twice. I paid my bills online on time. I'm still getting emails for my payment to be made. Please check my payments fully. I asked the online chat for help, but they left the chat unfinished.
on 31-07-2021 12:00 AM
I'm afraid that it will be Monday at the very earliest before staff reach this, @lidiaasenova.
I'll move your post to the billing section for attention.