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15mb download???

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2 REPLIES 2
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Chatterbox

hi guys

 

i have been with talktalk for a number of years and have not had anything over 15mb in that time 

i have called multiple times but no resolution as of yet.

 

is this normal to get 15mb?

 

how can i get this resolved

 

thanks 

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Community Star

Hi @263eli ,

 

The maximum speed you can get is totally dependent on the length and quality of your phone line, so is different for everyone.

 

When you signed up for you TalkTalk contract they would have quoted an expected speed range for your line and a guaranteed minimum speed.

 

Are you currently on ADSL or Fibre ?

 

You can get an idea of the speeds your phone line should be able to support by checking this site, it will show the the maximum ADSL and Fibre (VDSL) speeds (if available on your line) at the top of the screen.

Highlighted
Community Team - TT Staff

Hi

 

I'm showing a fault is currently logged with Openreach for the broadband.

 

Regards,

 

Karl. 

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