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2ghz connection stopped working

Ni3kjm
First Timer
Message 9 of 9

All had been fine last couple of years now most of my 2ghz devices unable to connect.

Tried changing router settings and firmware reset but hasn't helped. 

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8 REPLIES 8

Message 1 of 9

Hi Ni3kjm

 

Thanks for keeping us updated.

 

Have you spoken to our Loyalty Team?

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Message 2 of 9

Hi this one is working much better, thanks

Just a shame that renewal just came through and price is a lot more than vodafone, cancellations team haven't been able to match it, but thanks for your help

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Message 3 of 9

Hi Ni3kjm

 

No problem.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 4 of 9

Yes please

Message 5 of 9

Hi Ni3kjm

 

Thanks for your reply.

 

Would you like me to send you a replacement router for testing?

 

Thanks

 

Debbie

Message 6 of 9

Hi yes I've tried this, unfortunately several devices still unable to see the 2ghz network 

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Debbie-TalkTalk
Support Team
Message 7 of 9

Hi Ni3kjm

 

I'm sorry to hear this.

 

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Skynet_TX
Community Star
Message 8 of 9

Hi @Ni3kjm,

 

It is possible you may be suffering from Wi-Fi interference, this can affect the 2.4GHz band more than the 5GHz band.

 

You could try changing the channels that your router broadcasts the Wi-Fi signal on (if you have not already tried this), you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.