3782 keeps dropping out

[andyew]

I have had to reset my 3782 router twice as it keeps on dropping out on both wifi and broadband via cable connection.

I have connected a tpl router and all now working fine.

Is there issues with this router

[Debbie-TalkTalk]

Hi andyew

Thank you 🙂

The HG633 router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[andyew]

OK Many thanks Profile info updated

[Debbie-TalkTalk]

Hi andyew

Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)

Please bump this thread to confirm once your Community profile has been updated.

Thanks

Debbie
 

[andyew]

Yes please thank you very much

[Debbie-TalkTalk]

Hi andyew

Thanks for keeping us updated. There may be a fault with your DSL3782 router.

Would you like me to send a replacement HG633 router?

Thanks

Debbie

[andyew]

Temporary router is working fine after 5 days . Is there issues with the 3782 router ?

[Michelle-TalkTalk]

Hi andyew,

I'm sorry to hear this. How long has the replacement router been connected for? Is the connection still stable with this router?

Thanks