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4th visit from an engineer

First Timer

We now have a 4th visit from an engineer, everytime they come out and say nothing is wrong, yet again, yet everytime we run the test, an engineer is booked, running out of days off to fix the issue that you are causing, have 2 lines and the other line is fine, not had an issue, so either you need to run a new line, actually fix the issue, or cancel both our lines and both full packages as your not meeting your end of the service

Community Star

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here -
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Community Team - TT Staff

Hi leejohn02,


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.