Please complete your community forum profile details, @Fabian27, for staff to identify your account.
Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
Staff reply during the day Monday to Friday. Best to wait for a reply from them before posting further, to keep your thread moving forward in the queue.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.