on 22-09-2021 10:00 AM
Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
on 21-09-2021 10:34 PM
@kateyp123, due to a software glitch, your topic didn't escalate into the workflow. I've now ensured that it is in the queue for attention.
Please add your Talktalk landline number to your community forum profile details for TT staff to identify your account.
Go via your avatar/name; settings; launch profile wizard.
Staff reply during the day Monday to Friday.