Hi - my brother has been complaining about problems accessing the internet via his phone at Mum's via her Talktalk wifi... I've run several Ookla Speedtests fro my laptop when there, and ping tests, and they haven't shown any problems. I also ran a Ookla test from the Android app on my own phone, and that was fine.... but when I tried to run it through Chrome on my phone, the speeds were terrible. But accessing Facebook (for instance) seems to be OK. I tried the same thing via Incognito, to see if clearing the cache would make any difference, and no, it was still impossible for the Ookla test.
So, does anyone have any experience of Android + Chrome via Talktalk wifi playing up on certain websites? Are there any particular things to try to narrow the problem down?
Thanks in advance!
Yes, it is Mum's! It would be easier to try stuff out if I were there...
It was suggested elsewhere that changing the DNS setting on my brother's phone might help... but maybe there's an underlying reason for my brother's problems with Chrome and certain websites... seems like it's only on Mum's wifi he has the problem.
Line test is showing a potential issue but I don't think this would be the cause of the issue that your brother is experiencing with his mobile. Have you tried rebooting the router, it does often resolve connectivity/performance issues?
Yes, tried rebooting, and no, doesn't seem to resolve. It seems fine on laptops.
The really curious thing is that when I used the Ookla Speedtest app on my own phone at Mum's, it showed 13Mbs, but if I tried the speedtest through Chrome, it would hardly load, and eventually gave a speed of about 0.1Mbs... I repeated it a few times to see if it was a one-off, and no, it wasn't.
To a degree I've been able to replicate the phenomenon on my own TT wifi at my home - problems with Ookla and fast.com on Android Chrome using the Google Public DNS, but resolved using TT's DNS servers, or switching to Firefox.
Well it did on my phone, but my brother isn't sure if he wants to go down that route if it can be resolved another way (he also uses Avast VPN too). Incidentally, I also tried Chrome Incognito, and it didn't resolve the issue, so it doesn't look like it's a cache issue.
Right, it's a Moto G4 Plus, and Android v7, with security patch from Aug 2018.
But I replicated at least some of it on my Moto G, Android v6.0 too.
I think when my brother looked at trying different DNS servers, the option didn't show under Static options... possibly blanked out because of the Avast VPN on his phone? But I don't use a VPN, and Chrome still was stupid slow on speedtest.net on Mum's wifi using the Google DNS servers. I didn't try different DNS servers on Mum's wifi though, as I didn't know about the possibility then! All interesting stuff!!