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Anybody got an email address for Complaints or Customer Services?

Wayne the wanderer
First Timer
Message 2 of 2

I phoned at 5.30pm last tuesday to make a complaint about my broadband service and was told that I couldn't! Apparently I needed to speak to a Manager but they all finished at 6pm so one would call me back... I was working 9-7 for the next 4 days and I'm not able to take personal calls at work, so I was promised that a manager would call me on the Sunday (Today).

Nobody called so now I have TWO complaints. I don't hold out any hope of talking to anyone so want an email address that is manned! 

Thanks in advance for anything up-to-date!

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1 REPLY 1

Gliwmaeden2
Community Star
Message 1 of 2

You need to follow the guidance about the complaints procedure from the link at the foot of the page, @Wayne the wanderer.

 

 

Gliwmaeden2, a fellow customer.
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