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Dezpogfb
First Timer
Message 3 of 3

Recently brought broadband from previous house but now wifi signal keeps cutting off

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Dezpogfb

 

Keith is an absolute Guru when it comes to wifi issues, so if you can answer his questions I'm sure he can help. 

 

If my help is needed he will also give me a prod.   If you add your phone number to your Community Profile I can also quickly check your line for any issues or errors.

 

Thanks

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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KeithFrench
Community Star
Message 2 of 3

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it) and what firmware version is it running?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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