on 27-12-2016 09:22 PM
Today I purchased an Asus DSL-AC55U VDSL router to replace my current HG633 for increased wi-fi capability.
I used the Asus quick internet setup and chose Talktalk and auto IP and was unable to connect.
I then ran setup again and chose PPPOE but was unable to complete this as have never had the login and password, which I understand is coded into the HG633 before delivery.
I rang Asus for advice and they said as it was a non standard router I would need to ask Talktalk for the login details.
I then rang Talktalk who assured me it was not required and that the Asus router should just connect automatically. I tried again and it didn't.
I rang Asus again and they said I would DEFINITELY need my PPPOE login details.
I rang Talktalk again and asked for my login info and the advisor had no clue what I was talking about.
She spoke to her 'manager' and returned to say that they have no such login info to give me.
I said that my login ID before VDSL was firstname.lastname@example.org, where xxxxxxxxxxxxxxxx is my landline number.
She agreed and when I pressed her further she gave me a possible password in the format FTTCXXXXXX.
I tried this together with my phone number based ID and still got no luck.
After wasting a whole day, someone is lying to me.
Do I need a PPOE login and password? Are Talktalk really not able to release the info??
Am I just going to have to return my nice whizzy router and live with the flaky HG633???
Thanks in advance.
on 02-05-2019 08:49 PM
TT have just added the basic Fibre settings to their Set up a non-TalkTalk router info. https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383#U2205383
I got an ASUS DSL-N16 working as a result but still needs some fine tuning.
on 07-03-2019 09:12 PM
Assuming you have the option, try configuring the modem for 'no password required'. I had this with my D7000, provide a password means it will refuse to connect. Configure VDSL, no password required - now connected.
on 26-02-2019 10:10 PM
I’ve got a ASUS dsl-ac52u router and I’ve spoke to talktalk and they say they cannot give me my password as it automatically athenticates my isp. Also Talktalk said because of my type of line fibre the asus router might not work. I’m going to speak to Asus in the morning and see what they say. Any help would be greatly appreciated Thanks
on 16-04-2018 05:21 PM
Ive bought this router Weekend just gone and was up and working very quickly didnt have to really set up any passwords apart from the one for the router itself just getting to know the layout and tweaks it improved my upstream to double than with the crappy hg633 but having awful downstream rate as the old router has kicked in the DLM system before i changed over think its just a waiting game now until the speed starts to increase will report back to let you know how soon things have changed back
on 28-12-2017 07:32 PM
Hi there, have you got a TalkTalk account where you can check your bills and stuff? My Account at top of the page, the PPOE login and password is the same as you account login, well it was for me any way..
Hope this helps.
on 21-05-2017 10:07 PM
Just purchased a X4S Netgear night hawk.
It wont let me specifiy my username and passworde.g. email@example.com but it i go through the automactic setup it works fine but selects the option:
DOes you internet connection require a password and the radio button is selected to off.
Its the only way it will work (for me anyway)
on 15-01-2017 02:52 PM
Hi everyone I've just got myself this router I have my login details and tried multiple settings. Tried connecting via adsl and Vdsl I have the fibre package on both settings the router is connecting to the internet but it won't let me connect. Keeps asking me to check my settings although I have tried all different settings.
Any help would be great thanks
on 31-12-2016 10:14 PM
A long time a go in another life I ran a technical support help desk. We specified the kit the users should use, because we could support it. Sometimes we were asked, "will XYZ work instead?".
Our position always was, "we don't know, please use the kit we specified, we know that will work, and if it doesn't we'll help you".
Some users still came back and insisted on trying to use their piece of XYZ, and when they couldn't make it work, hoped that we would solve their problem. To which we replied: "please use the kit we specified, we know that will work, and if it doesn't we'll help you."
Maybe the ASUS will work on the TalkTalk network, maybe it won't, but TalkTalk's helpdesk is only ever going to point you back at their suggested (supplied in fact) kit. After 14 years on broadband (ADSL in 2002, VDSL for last 5 years) I have only 3 weeks ago started using a TalkTalk supplied router, the DL-3782, and it is working well. They are on restricted availability at the moment, but maybe you could ask for one.
on 28-12-2016 11:30 PM
Just tried Automatic IP and had no luck.
There is now a section for 'Special Requirements from ISP' which includes a space to input a 'Host name'.
Could this be it? I would need to talk to useless TalkTalk again and prise it out of them perhaps.
on 28-12-2016 09:57 AM
Thanks Ferguson for the quick reply.
I believe I already have but setup insists on a PPP username and password and won't complete otherwise.
My settings are:
Transfer Mode VDSL WAN (PTM)
Service Unit Internet
IP Version IPv4
WAN Connect Type PPPoE
Enable UPnP? Yes
802.1Q enable? Yes
VLAN ID 101
IP Universal Settings
Default Route Yes
Get WAN IP automatically Yes
Connect to DNS automatically Yes
Enable NAT Yes
(asks for PPP username and PWord)
PPP Authentication Auto
TCP MSS 0
Have tried changing a few options but with no luck.
Any thoughts welcome.