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BB Network down- Lancaster Sth

MRPSENIOR
Team Player

on ‎11-08-2020 11:17 AM

Message 11 of 11

Lancaster (South) Scotforth area, BB all providers affected by flooding (again!) of the beck by Lentworth Drive. Last week it took 18 hrs or so to resolve. 

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10 REPLIES 10

Karl-TalkTalk
Support Team
In response to MRPSENIOR

on ‎08-10-2020 11:32 AM

Message 1 of 11

Hi

 

Glad to hear that all appears ok, if you need our assistance, just let us know.

 

Regards,

 

Karl. 

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

MRPSENIOR
Team Player
In response to Michelle-TalkTalk

on ‎07-10-2020 02:56 PM

Message 2 of 11

Hi Michelle. Sorry for the none-reply. Just back onto UK and on 14 day quarantine!!. After the 'floods' and post-flood effects, all 'seems' to be OK at present. Latest speed check 7.7 up, 21.1 down. Voice service AOK. TV box AOK.

Chris-TalkTalk
Support Team
In response to MRPSENIOR

on ‎26-08-2020 08:30 AM

Message 3 of 11

Hi MRPSENIOR,

 

Your sync speed is currently 20.7Mbps and line test is passing. How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Chris

Chris, Community Team 

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ferguson
Community Star
In response to MRPSENIOR

on ‎24-08-2020 09:38 PM

Message 4 of 11

It is best to let the support team look at any issues you have in the round, don't you think?

MRPSENIOR
Team Player
In response to MRPSENIOR

on ‎24-08-2020 09:05 PM

Message 5 of 11

Sorry, but these two topics should not have been 'merged' they are two instances on two different days. Just happen to be the 'same' type of instances, ie total down of the bb and painfully slow

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MRPSENIOR
Team Player
In response to Michelle-TalkTalk

on ‎24-08-2020 09:01 PM

Message 6 of 11

Cleared on the 12th after approx. 12 hrs.Today, 24th it happened again only this time no floods. Now back up

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MRPSENIOR
Team Player
In response to Michelle-TalkTalk

on ‎24-08-2020 08:53 PM

Message 7 of 11

This cleared after 12 hrs

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ferguson
Community Star
In response to MRPSENIOR

on ‎24-08-2020 07:00 PM

Message 8 of 11

@MRPSENIOR It is best not to start multiple topics as it only causes confusion, the support team are still waiting for a response from you here:

https://community.talktalk.co.uk/t5/Broadband/BB-Network-down-Lancaster-Sth/m-p/2598572

MRPSENIOR
Team Player
In response to MRPSENIOR

on ‎24-08-2020 06:40 PM

Message 9 of 11

Wow. today is the limit. Monitoring for the last 3 weeks and never achieved anything more than 18.7Mbs Download. Today, not 15 mins ago, Wow, we reach 9.7. Yet according to the account 'report' by some miracle TT ( Service Status) say they have tested at 21 Mbs !!!! Just enough over the guarantee of 20.1 !! Today, for the third time in three weeks, the whole street was off air..but TT say "We have tested your line and its fine" even when the router is turned off and every other house in the street is off air. Wow, I think it might be time for a change of supplier come renewal time

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Michelle-TalkTalk
Support Team

on ‎12-08-2020 08:40 AM

Message 10 of 11

Hi MRPSENIOR,

 

I'm sorry to hear this. Is your voice service also affected or just the broadband?

 

Thanks

 

 

 

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