on 08-10-2020 11:32 AM
Glad to hear that all appears ok, if you need our assistance, just let us know.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 07-10-2020 02:56 PM
Hi Michelle. Sorry for the none-reply. Just back onto UK and on 14 day quarantine!!. After the 'floods' and post-flood effects, all 'seems' to be OK at present. Latest speed check 7.7 up, 21.1 down. Voice service AOK. TV box AOK.
on 26-08-2020 08:30 AM
Your sync speed is currently 20.7Mbps and line test is passing. How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?
on 24-08-2020 09:05 PM
Sorry, but these two topics should not have been 'merged' they are two instances on two different days. Just happen to be the 'same' type of instances, ie total down of the bb and painfully slow
on 24-08-2020 07:00 PM
@MRPSENIOR It is best not to start multiple topics as it only causes confusion, the support team are still waiting for a response from you here:
on 24-08-2020 06:40 PM
Wow. today is the limit. Monitoring for the last 3 weeks and never achieved anything more than 18.7Mbs Download. Today, not 15 mins ago, Wow, we reach 9.7. Yet according to the account 'report' by some miracle TT ( Service Status) say they have tested at 21 Mbs !!!! Just enough over the guarantee of 20.1 !! Today, for the third time in three weeks, the whole street was off air..but TT say "We have tested your line and its fine" even when the router is turned off and every other house in the street is off air. Wow, I think it might be time for a change of supplier come renewal time
on 12-08-2020 08:40 AM