Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:
Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.Search now
Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.Try now
Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.Register now
I have read that although promised no charge for the engineer it still happens. This will be a 3rd or 4th visit by an engineer in the last year.
So i can look into this properly, can you tell me exactly what the issue is. The fault is logged for slow speeds, but the engineer notes are not very descriptive...in fact, the only notes the engineer has provided are 'fault not fixed'.
So as you can see, not a lot for me to go on.
As you can appreciate I am no engineer.
He said it is an external fault which is causing the slow speed. He said he would submit his report and then I guess BT will be in touch with either me or you. The sooner the better really as the upload speed was not even registering .
As the last speed tests we have logged are a month old, can you run a wired speed test at https://myaccount.talktalk.co.uk/speed-checker/
your line is in sync at 7.8mb down and 1mb up.
Acceptable speeds should be greater than 5.46mb (70% of current sync) and 700k upload (70% of current sync)
According to your statement of allowable speeds, this test fails. Maybe ask your engineer to explain . As I said before I am no engineer but this is not the ideal result.
Can you log the wired speed tests with your home phone number, so they are logged onto our system.
Without 3 fresh speed tests results logged our teams cannot log this to openreach.
I am unable to do a speed test as there is an onscreen message saying currently unavailable.
I have however used another test which has a screen shot attached. The test was wired not wireless.
Sorry but could you try the My Account speed checker again please, if possible can you run 3 speed tests at different times of day on a devices connected by Ethernet cable to your router
It was the my account speed checker.
It still shows at unavailable.
Can you guys just get in touch with the engineer that came out please and raise this then to BT.
I must admit that the speeds you state I am getting would be great if I did.
Hello out there. Where is the BT engineer. The speed test as you requested have been done and you have not got back to me. At this moment the speed is so slow that nothing will connect and I am using the data allowance from my phone.
We are paying £40 a month for an absolute pile of rubbish.
An engineer hasn't been booked.
The last speed test result registered against your account is dated 04/09/2016. So we need 3 tests ran in a wired state from direct from. https://myaccount.talktalk.co.uk/speed-checker/
Once we have these results we can pass back to our network and onto BT.
Sorry for the inconvenience caused
I have done the speed tests . It appears you haven't had them . The last one I did had no upload speed at all. Maybe if you got in touch with the guy that came out to us and asked him . He said that BT would be in touch when his report had been done.