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Broadband Problems and Support that Cut you off

P00R-Service
Chatterbox
Message 2 of 2

Been without broadband for 7 days now, Have logged 5 plus calls via chat, keep being fobbed off saying openreach need to make a visit and they will update me, contact again in 24 - 78 hours.

 

I've not had a single update from talk talk despite them taking my number for updates. I am being fobbed off, they cant provide a call reference, they cant chase open reach and cant tell me anything.

 

I just finished another support chat that was disconnected because they didn't want to deal with me. I got a message saying .....I just want to check if you are still there as I haven't received a response from my last post to you?... immediately followed less than a second later them disconnecting me.

 

Is it possible to actually have the problem resolved?

 

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

I've answered your other thread.

 

https😕/community.talktalk.co.uk/t5/Broadband/Outage-for-7-days-and-support-that-wont-help/m-p/23294...

 

Thanks

 

Karl. 

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