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Broadband Service Intermittency

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3 REPLIES 3
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ward0007
Chat Champion

I used the TT online checking service following the broadband droping out many times over the last few days.  The check confirmed that the service was intermittent and that I should contact TT which I am doing via the community.  I had this issue sometime ago and after much investigation I was sent a 'test' router which cured the situation and I was advised to keep it. 

 

Please can we go straight to the preferred solution and send me a 'test' router again to try and see if this resolves the situation.  BTW - I have noticed over the last month or so that the speed is slowly dropping, I use to get 16 Mbps now only receiving 8-10 Mbps.

 

Looking forward to hearing from TT Support.

 

@ward0007 

Best regards John
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Community Team

Hi ward0007,

 

I can see that we've posted on your other thread today so I'll close this thread to avoid confusion.

 

Thanks

 

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ward0007
Chat Champion

That's fine

 

Sorry Debbie !

 

John 

Best regards John
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