I used the TT online checking service following the broadband droping out many times over the last few days. The check confirmed that the service was intermittent and that I should contact TT which I am doing via the community. I had this issue sometime ago and after much investigation I was sent a 'test' router which cured the situation and I was advised to keep it.
Please can we go straight to the preferred solution and send me a 'test' router again to try and see if this resolves the situation. BTW - I have noticed over the last month or so that the speed is slowly dropping, I use to get 16 Mbps now only receiving 8-10 Mbps.
Looking forward to hearing from TT Support.