We had an engineer visit on 21/06/2019 and he did some work. I was called on Monday 23/07/2019 by someone from the team, think it was the network team to say that they can see an engineer had visited but the line still shows errors and they have contacted Open Reach to ask what is the next step and will call me back in two days with an update.
I have not had a call and we are still having the random disconnections happening.
Please note the dates in previous message are incorrect:
Engineer visited Saturday 22/06/2019 and was called on Monday 24/06/2019
Sorry to hear you're still experiencing problems. How long do the disconnections usually last? Do you do anything to get the router to reconnect?
I'm really sorry for the delays.
I have requested an update from our Network Team and I will post back on this thread as soon as I receive further information.
Just to advise, we've not forgotten about your thread, we're just currently awaiting confirmation of the next steps from our Network Team. I'll let you know as soon as I know more.
Our Network Team have advised that the next step will be to arrange an engineer visit so I'm just sending you a Personal Message to confirm some details.
Please do not post any personal information on the Community, reply via Personal Message (PM) only.