For approximately the past month I have had repeated issues with my internet connection dropping out (as in the modem router’s connection to the internet, not the wireless connection between the router and devices).
It will drop out for less than a minute before automatically reconnecting. However this will cause issues with anything I am doing at the time, such as disrupting streaming video. This tends to happen multiple times a day. Certainly, the connection rarely seems to hold for more than 24 hours at present.
I am using a netgear modem router (DNGN3700) as I was last given a Talktalk router in 2010, and gave up on this as the wireless connection it provided was unreliable. I have been through factory resets and ensured the firmware is up to date on the router, while also replacing the filter and the connecting cable to the phone line, none of which have made any difference.
I have also tested the issue using another router (again, ensuring the software is up to date) and have encountered exactly the same issue, which suggests an issue with the line.
Could you please offer some assistance as this is increasingly becoming a problem.
Are there any issues with your phone service at all? Subject to that the online support team will gladly look into this for you, make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account. Bear in mind that they will not be back online until Monday.
I'm really sorry to hear this.
I can see that the SNR is dropping low and this can affect the stability of the connection.
I have optimised your connection and the SNR has increased. Please can you monitor the connection over the next 48hrs and let us know if you are still experiencing this issue?
I have been away from home for the past few days, but having got back now I can see the connection dropped out a little after 16.30 today, so it seems the issue is still present. I will keep checking this over the next few days to see how it goes.
Having looked at the router logs it seems the connection is still very unstable – the connection has dropped on the following times since Monday:
I have tested with a different router at the test socket previously, and experienced the same drop outs. I have plugged this router back in again and will leave this in for now (this is also using a different ADSL filter and cable to rule that out as an issue), but I expect I will continue to see the dropmouts with this. This is a much older router I am now using (Netgear DG834Gv3).
Thanks for your reply.
I've tried the line optimisation again and the SNR has increased.
If you do experience this issue again with the different router connected at the test socket then we can escalate this over to our Network Team for investigation.
I just had another line drop out with the different router at 10.15. I had to reset the connection as this router wasn't doing so automatically unlike the other.
Unless that drop out is related to the line optimisation it does suggest the router is not the issue.
I'm sorry to hear this. I've passed this over to our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update on the fault for you.