My broadband has been dropping out for days, I get around 20 minutes connection then "dump" down it goes again, desktop (wired), phone and tablet (both wifi), I don't game, I don't download heavy files, all I use it for is social network, browsing and paying bills, I have an HG 633 Router and have only computer and landline connected
The firmware V1.20 & 1.21 on the HG633 both have a bug in them that might be the cause of your problem (assuming that you do not have an unstable line - is there any noise on it?).
I will pass this now for you to one of TalkTalk's OCEs to pick your thread up and they will investigate it for you.
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I'm sorry to hear this. I've run a test on the line which has detected a potential router fault. Do you have an alternative router that you can test with?
Does your master socket also have a test socket?
Hi Michelle, there is a test socket, I used to run my last router directly from it but one of your engineers put a front cover on it, This router was sent as a request by the same engineer to cure a similar problem, I did not retain the previous router and I have no other
The replacement router is on its way (there will be no charge for this) Please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Sorry for the delay, arrived home from holiday last night, i recieved the new router and have installed it, I was about to say that I would try it for a couple of days and let you know but as I hit "Post" the connection dropped and I got the "Lets get you connected" pop up page (That's about as useful as a chocolate fireguard)so I will try it for a couple of days and see if it settles, not very hopeful but we never know
Well this is very frustrating, odd drop outs friday night, same Sat out for nearly an hour, dropped out today an hour ago, rebooted several times but just sat here watching it "intializing" . Error reference: No sync
Internet dropped out Sunday 03/09/2017 at:
13.45 pm until 16.30 pm
17.10 pm " 17.40 pm
18.00 pm " 18.10 pm
Multiple reboots all afternoon, getting really annoyed
And just as I pressed "Post" at 18.13 lost it again for 7 minutes, this really is getting unfair
Well, most of Sun night it was in and out like a fiddlers elbow, few minutes up few minutes down, too frequent to record it all, please sort it out :(
The drops today will have been the line tests i have just completed, The tests haven't picked up any issues, When the connection drops does the internet light on the router either go out or just turn red?
Also when you replaced the router, Did you replace all cables and filters aswell?
I didn't notice the lights on the router but i will keep an eye on them and report back
Yes, everthing was changed, all cables, power supply and micro filter
Over the weekend it was slightly better, occasional drop out for a couple of minutes, I have noticed that just before it drops out loading a page becomes really slow. This morning, despite rebooting the router 7 or 8 times i had no internet available for over an hour. the internet light on the router went out without turning red and the others just flickered. sad thing is I have had to visit the library to answer emails because I can't trust my own connection
Fortunately I copied and pasted the above before I hit "post" and true to form I got "internet is not available"
Dropped out again 2.05 pm until 2.35 pm. Now i have had no connection since 4.05 pm. Been rebooting it for over an hour. Now I'm using phone data to write in here, not very impressive
Down time 9.05 pm to 9.35 pm
Apologies for this.
I can see the re connections on the line. Is the replacement router connected at the test socket?
Once we have confirmed this then we can raise this fault over to our Network Team for investigation.