OK I've reset your data port, could you run a couple of speed tests at least 10 minutes apart on the My Account speed checker, and let us know how you get on
Apologies for crashing into your thread @Loudkitten but I have had EXACTLY the same symptoms at the same times as you and I am also connected in Dartford.
I have thread Super Slow Broadband.
I just eanted to point out the potential connection. I won't butt in again.
All the best
I can see that the SNR is dropping low and this can affect the stability and performance of the connection.
Have you tested with a different router at the test socket? I can then escalate this over to our Network Team for investigation.
Thanks for confirming this. I've passed the slow throughput speed over to our Network Team now for investigation. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update for you.
Our Network Team have advised that the next step will be to arrange an engineer visit to investigate further so I'm just sending you a Personal Message to confirm some details.
Please do not post any personal information on the Community, reply via Personal Message (PM) only.