Hi,
Hope I’ve come through to the right place. I’m sure this is a peak time congestion issue. I have had many issues with the broadband over the years, been back and forth with talk talk chat support and by phone. I get no where, hoping someone here can help.
Over the last few months internet keeps dropping to a complete stop usually on weekday evenings but almost always on Sunday mornings and bank holidays. This Christmas Eve and Day and boxing day was awful connection. And again, New years eve and New Year’s Day internet was dropping again.
Background Info:
- I have two routers with spare cables. Swapped out everything - still have same issues.
- TV is connected via ethernet cable - it too experiences same issue so confident this is not wifi problem.
- Restarting the modem sometimes solves the issue for about 30 seconds
- Resetting the lease or changing the wifi channel sometimes solves the issue for about 1 minute
Ping and Trace when internet is relatively OK:
01/01/19, 11.28 am
Ping has started…
PING google.co.uk (216.58.210.35): 56 data bytes
64 bytes from 216.58.210.35: icmp_seq=0 ttl=54 time=26.179 ms
64 bytes from 216.58.210.35: icmp_seq=1 ttl=54 time=26.636 ms
64 bytes from 216.58.210.35: icmp_seq=2 ttl=54 time=27.878 ms
64 bytes from 216.58.210.35: icmp_seq=3 ttl=54 time=55.933 ms
--- google.co.uk ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 26.179/34.157/55.933/12.588 ms
01/01/19, 11.29 am
Traceroute has started…
traceroute to www.google.co.uk (216.58.204.35), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.400 ms 1.115 ms 0.992 ms
2 * * *
3 host-78-151-238-201.as13285.net (78.151.238.201) 24.299 ms 24.203 ms 27.304 ms
4 host-78-151-238-204.as13285.net (78.151.238.204) 24.262 ms 24.810 ms 24.577 ms
5 host-78-144-9-69.as13285.net (78.144.9.69) 24.549 ms 25.673 ms 25.117 ms
6 209.85.175.102 (209.85.175.102) 30.058 ms 24.629 ms 25.258 ms
7 108.170.246.129 (108.170.246.129) 25.158 ms 25.472 ms 24.264 ms
8 108.170.238.117 (108.170.238.117) 25.364 ms 24.627 ms 31.240 ms
9 lhr25s12-in-f35.1e100.net (216.58.204.35) 24.344 ms 25.314 ms 24.753 ms
______
Ping and Trace when broadband drops again about 30 mins later:
01/01/19, 11.58 am
Ping has started…
PING google.co.uk (216.58.210.35): 56 data bytes
64 bytes from 216.58.210.35: icmp_seq=0 ttl=54 time=284.128 ms
64 bytes from 216.58.210.35: icmp_seq=1 ttl=54 time=197.787 ms
64 bytes from 216.58.210.35: icmp_seq=2 ttl=54 time=148.493 ms
64 bytes from 216.58.210.35: icmp_seq=3 ttl=54 time=93.720 ms
--- google.co.uk ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 93.720/181.032/284.128/69.985 ms
01/01/19, 11.59 am
Traceroute has started…
traceroute to www.google.co.uk (216.58.204.35), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.825 ms 1.023 ms 0.965 ms
2 * * *
3 host-78-151-238-201.as13285.net (78.151.238.201) 136.735 ms 114.942 ms 125.872 ms
4 host-78-151-238-204.as13285.net (78.151.238.204) 101.719 ms 102.153 ms 100.983 ms
5 host-78-144-9-69.as13285.net (78.144.9.69) 140.106 ms 190.573 ms 139.637 ms
6 209.85.175.102 (209.85.175.102) 152.368 ms 89.423 ms 169.505 ms
7 108.170.246.129 (108.170.246.129) 153.396 ms 114.912 ms 114.859 ms
8 108.170.238.117 (108.170.238.117) 114.447 ms 124.698 ms 114.588 ms
9 lhr25s12-in-f3.1e100.net (216.58.204.35) 51.744 ms 23.889 ms 25.135 ms
Any help/advice would be greatly appreciated. Thanks in advance
