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Broadband dropping during peak times

Ant88ant
Team Player
Message 23 of 23

Hi, 

 

Hope I’ve come through to the right place. I’m sure this is a peak time congestion issue. I have had many issues with the broadband over the years, been back and forth with talk talk chat support and by phone. I get no where, hoping someone here can help.

 

 

Over the last few months internet keeps dropping to a complete stop usually on weekday evenings  but almost always on Sunday mornings and bank holidays. This Christmas Eve and Day and boxing day was awful connection. And again,  New years eve and  New Year’s Day internet was dropping again. 

 

 

Background Info:

 

  • I have two routers with spare cables. Swapped out everything - still have same issues.
  • TV is connected via ethernet cable - it too experiences same issue so confident this is not wifi problem.
  • Restarting the modem sometimes solves the issue for about 30 seconds
  • Resetting the lease or changing the wifi channel sometimes solves the issue for about 1 minute

 

Ping and Trace when internet is relatively OK:

 

01/01/19, 11.28 am

 

Ping has started…

 

PING google.co.uk (216.58.210.35): 56 data bytes

64 bytes from 216.58.210.35: icmp_seq=0 ttl=54 time=26.179 ms

64 bytes from 216.58.210.35: icmp_seq=1 ttl=54 time=26.636 ms

64 bytes from 216.58.210.35: icmp_seq=2 ttl=54 time=27.878 ms

64 bytes from 216.58.210.35: icmp_seq=3 ttl=54 time=55.933 ms

 

--- google.co.uk ping statistics ---

4 packets transmitted, 4 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 26.179/34.157/55.933/12.588 ms

 

 

01/01/19, 11.29 am

 

Traceroute has started…

 

traceroute to www.google.co.uk (216.58.204.35), 64 hops max, 72 byte packets

 1  192.168.1.1 (192.168.1.1)  1.400 ms  1.115 ms  0.992 ms

 2  * * *

 3  host-78-151-238-201.as13285.net (78.151.238.201)  24.299 ms  24.203 ms  27.304 ms

 4  host-78-151-238-204.as13285.net (78.151.238.204)  24.262 ms  24.810 ms  24.577 ms

 5  host-78-144-9-69.as13285.net (78.144.9.69)  24.549 ms  25.673 ms  25.117 ms

 6  209.85.175.102 (209.85.175.102)  30.058 ms  24.629 ms  25.258 ms

 7  108.170.246.129 (108.170.246.129)  25.158 ms  25.472 ms  24.264 ms

 8  108.170.238.117 (108.170.238.117)  25.364 ms  24.627 ms  31.240 ms

 9  lhr25s12-in-f35.1e100.net (216.58.204.35)  24.344 ms  25.314 ms  24.753 ms

 

______

 

Ping and Trace when broadband drops again about 30 mins later:

 

01/01/19, 11.58 am

 

Ping has started…

 

PING google.co.uk (216.58.210.35): 56 data bytes

64 bytes from 216.58.210.35: icmp_seq=0 ttl=54 time=284.128 ms

64 bytes from 216.58.210.35: icmp_seq=1 ttl=54 time=197.787 ms

64 bytes from 216.58.210.35: icmp_seq=2 ttl=54 time=148.493 ms

64 bytes from 216.58.210.35: icmp_seq=3 ttl=54 time=93.720 ms

 

--- google.co.uk ping statistics ---

4 packets transmitted, 4 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 93.720/181.032/284.128/69.985 ms

 

 

 

01/01/19, 11.59 am

Traceroute has started…

 

traceroute to www.google.co.uk (216.58.204.35), 64 hops max, 72 byte packets

 1  192.168.1.1 (192.168.1.1)  1.825 ms  1.023 ms  0.965 ms

 2  * * *

 3  host-78-151-238-201.as13285.net (78.151.238.201)  136.735 ms  114.942 ms  125.872 ms

 4  host-78-151-238-204.as13285.net (78.151.238.204)  101.719 ms  102.153 ms  100.983 ms

 5  host-78-144-9-69.as13285.net (78.144.9.69)  140.106 ms  190.573 ms  139.637 ms

 6  209.85.175.102 (209.85.175.102)  152.368 ms  89.423 ms  169.505 ms

 7  108.170.246.129 (108.170.246.129)  153.396 ms  114.912 ms  114.859 ms

 8  108.170.238.117 (108.170.238.117)  114.447 ms  124.698 ms  114.588 ms

 9  lhr25s12-in-f3.1e100.net (216.58.204.35)  51.744 ms  23.889 ms  25.135 ms

 

 

 

Any help/advice would be greatly appreciated. Thanks in advance

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22 REPLIES 22

Message 21 of 23

Hi Chris, thanks for your reply.

 

The device was connected by wifi at the time of the tests and I believe it was the only device connceted at the time - this dropping issue has happened many times when there's only one device connected. 

 

Also, forgot to mention the phone line is fine at all times. 

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Chris-TalkTalk
Support Team
Message 22 of 23

Hi Ant88ant,

 

When you ran the pings and traces was this on a device connected by Ethernet cable to your router? Was this device the only device connected to the internet at the time?

Chris

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