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Broadband dropping out

Twyntrees
First Timer
Message 3 of 3

Hi,


Speed is fine at 75Mbps but the dropout is really annoying.
Health check is OK.
Only one device.

Any suggestions would be gratefully received.

David

David M Anslow
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Twyntrees,

 

I've run a test on the line now which has detected a loop fault. Does your main socket have a test socket?

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @Twyntrees,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

 

Do you have any ‘wired’ devices, do they also lose connection ?

 

The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post tomorrow.