on 30-09-2021 08:40 PM
Hi, my broadband service went down for a day last week. When the service resumed after 24 hours, two things changed:
1. The service speed increased from about 30Mbps to 38Mbps;
2. At 10:03pm every evening the service goes down for 1-2 minutes.
This happens on both wireless and wired (ethernet) connected devices.
I have reset my router to factory settings but the 10:03pm problem remains.
I have raised this with TalkTalk customer services who advise my it is an issue in my property.
As issue 2 above didn't happen prior to the service going down and then being repaired, I find this hard to understand.
Any thoughts greatly appreciated - this has happened for 9 days running so far.
on 11-11-2021 06:52 AM
Ok. I've re-checked the connection stats now and I can't see any re-connections on the line. Just to confirm, when did you last notice a re-connection/ drop in connection?
on 10-11-2021 12:12 PM
on 10-11-2021 11:24 AM
We've been runnig the new router for about a month now and the service appears relatively stable. I think there are still drops occasionally but these seem to be at irregular times rahter than the same time each day.
Thanks for your help.
on 07-10-2021 08:04 AM
on 06-10-2021 02:33 PM
Yes, we received the replacement router yesterday.
We set it up yesterday evening and as far as I can tell, there wasn't a problem last night.
Do your service logs show the same? Do you have any indication of service loss?
We would like to see how things go over the next few days to be sure that the new router has resolved things.
Thanks for checking up on this
on 06-10-2021 08:35 AM
on 04-10-2021 08:32 AM
Just so you know, we currently have a Sagemcom Fast 5364-3.t8 router which I have reset to factory settings
Whilst we'd be happy if it isn't a timer issue, it seems a little suspicious if I've moved the set point on the timer to later and the evening drop then also occurs later but let's try a new router and see what happens
on 04-10-2021 08:22 AM
There appears to be more than 1 drop a day so I don't think this is related to a timer issue now.
I will send the router so this can be ruled out (because the line test is clear)
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
on 04-10-2021 08:12 AM
It's about 4m away and has been for many years without any problems.
Why should this occur after there was an external fault?
We'd be happy to try another router if you think it would help but I don't understand the logic of why an external fault has now precipitated an internal problem?
What reconnections can you see on the line? Do you have a time log?
Thanks for all your time looking into this
on 04-10-2021 07:28 AM
on 04-10-2021 07:24 AM
Thanks for the checks
Yes, we have a central heating timer that goes off at 10pm - service drop was 10:03pm
I moved this to go off later and now the drop in around 10:59pm
This was never a problem before the external service repair on 21/22 September, why should it become an issue now?
The only change I can report since the repair is that our broadband speed has increased
on 04-10-2021 06:47 AM
Thanks for checking this.
I've completed a line test which hasn't detected any faults but I can see re connections on the line.
Do you have any devices set on a timer to come on around this time (10:03) such as lights, heating etc?
on 01-10-2021 11:12 PM
Thanks for your post.
I’ve logged into My Account Home Safe and these are the current settings
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on 01-10-2021 06:25 AM
on 30-09-2021 08:47 PM
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