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Broadband is crawling - being getting worse for a week - what is going on?

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Community Team - TT Staff

Hi BTFan,

 

If you still need assistance can you please start your own thread and we'll be happy to help


Chris

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Conversation Starter

Hi Chris,

 

I have just (6pm Monday night) put the line back to the usual socket.

I re-booted the router whilst doing this, as speeds were down again - much better now.

 

Last night was really bad - often down to 26mbps or 39mbps, with pages being very slow to load.

 

We only have the ONE telephone socket, and as you can see from the photo, have to use a 'split' thingy to run both phone & router.

 

Regards,

Silver

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Community Team - TT Staff

Hi LadySilver,

 

Would you like us to send a different router for testing purposes to rule this out?

 

Thanks

 

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Conversation Starter

Hi Michelle,

 

I had this conversation with Debbie last Wednesday - the router is not the problem, so no, another one would not help.

Thanks.

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Community Team - TT Staff

Hi

 

To summarise,  you have tested another router . filter at the test socket directly and the issue continues.  This rules out hardware and also internal wiring and faceplate.

 

The only option is to arrange an openreach engineer for further investigation.

 

I'll drop you a PM (Personal Message) with the details.

 

Thanks

 

Karl. 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Conversation Starter

Hi Karl,

 

I'm sorry, but the answer to that one is No!

Thank you.

 

Regards

Silver

Community Team - TT Staff

Hi

 

With everything being tested, the only way forward to resolve this is for an engineer to visit.

 

Without this we are unable to take the matter further.

 

Should you change your mind on this, please let me know.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES