cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Broadband is crawling - being getting worse for a week - what is going on?

Reply
Community Team

Hi BTFan,

 

If you still need assistance can you please start your own thread and we'll be happy to help


Chris

LadySilver
Conversation Starter

Hi Chris,

 

I have just (6pm Monday night) put the line back to the usual socket.

I re-booted the router whilst doing this, as speeds were down again - much better now.

 

Last night was really bad - often down to 26mbps or 39mbps, with pages being very slow to load.

 

We only have the ONE telephone socket, and as you can see from the photo, have to use a 'split' thingy to run both phone & router.

 

Regards,

Silver

Community Team

Hi LadySilver,

 

Would you like us to send a different router for testing purposes to rule this out?

 

Thanks

 

LadySilver
Conversation Starter

Hi Michelle,

 

I had this conversation with Debbie last Wednesday - the router is not the problem, so no, another one would not help.

Thanks.

Community Team

Hi

 

To summarise,  you have tested another router . filter at the test socket directly and the issue continues.  This rules out hardware and also internal wiring and faceplate.

 

The only option is to arrange an openreach engineer for further investigation.

 

I'll drop you a PM (Personal Message) with the details.

 

Thanks

 

Karl. 

 

 

LadySilver
Conversation Starter

Hi Karl,

 

I'm sorry, but the answer to that one is No!

Thank you.

 

Regards

Silver

Community Team

Hi

 

With everything being tested, the only way forward to resolve this is for an engineer to visit.

 

Without this we are unable to take the matter further.

 

Should you change your mind on this, please let me know.

 

Regards,

 

Karl.