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Broadband keeps disconnecting and speed slow

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2 REPLIES 2
Participant

Hi, my broadband has been unreliable for a couple of weeks now and keeps disconnecting. It's been particularly bad this morning and keeps dropping out after a few minutes.

 

Also, looking at your service checker, it shows I'm getting a slower speed than expected.

 

Please could you see what you can do at your end to improve things please.

 

Many thanks.

Community Star

When it drops out, what happens to light(s) on the front of the router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Community Team - TT Staff

Hi Badger43

 

I've completed a line test which hasn't detected any faults.

 

I have also optimised your connection and the sync speed has increased to 16.3mb.

 

Please let us know how the connection compares following this.

 

Thanks

 

Debbie