Broadband keeps disconnecting and speed slow

[Badger43]

Hi, my broadband has been unreliable for a couple of weeks now and keeps disconnecting. It's been particularly bad this morning and keeps dropping out after a few minutes.

Also, looking at your service checker, it shows I'm getting a slower speed than expected.

Please could you see what you can do at your end to improve things please.

Many thanks.

[KeithFrench]

When it drops out, what happens to light(s) on the front of the router?

[OCE_Debbie]

Hi Badger43

I've completed a line test which hasn't detected any faults.

I have also optimised your connection and the sync speed has increased to 16.3mb.

Please let us know how the connection compares following this.

Thanks

Debbie