on 16-09-2021 11:36 AM
Hi, I have run a live connection test over a month ago and got the following auto message:
We’ve run a test and found a problem between the exchange and your home which needs an Openreach Engineer to fix.
We have booked the engineer who will be sent to fix the fault. You don't need to be at home and we will update you once they have completed the job.
We are working as fast as we can to fix the problem. It should be resolved in 2-3 working days.
I know just keep getting this same message when I run the test again. I'm still have issues and when I run my speed tests the numbers are awful. Please can this be sorted as working from home is becoming impossible and I pay for broadband that works and this doesn't most of the time and when it does it is very weak.
on 29-09-2021 11:20 AM
All line tests are passing and showing clear, so any previous line issues have been cleared.
Do you have access to another router so this can be ruled out ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 28-09-2021 07:12 PM
I received notification last week that I needed an engineer to come and look in person within my property at the fault.
I booked an appointment for them to come out on Monday 27th Sept.
On Friday 24th I received an email to say an engineer had fixed the issue remotely which is contradictory to what I was told.
On Monday, no one turned up and I am still having issues.
Please can someone confirm what is required and if someone does in fact need to come then arrange that.
on 23-09-2021 07:15 AM
Thanks for your reply.
I have raised the intermittent connection fault over to Openreach to be investigated by a line engineer and we should receive further updates within the next 48-72hrs.
on 20-09-2021 07:06 AM
I've re-checked the connection stats now and it is detecting a potential line fault. Can I just confirm are there any issues with the voice service such as noise on the line or no dial tone? If the voice service is ok then please let us know and we can raise this over to Openreach for an external line investigation.
on 17-09-2021 08:06 PM
on 17-09-2021 06:46 AM
on 17-09-2021 03:48 AM
Is it still reporting that there's a issue and a Openreach engineer is required to fix it?
I have escalated this to the Support staff for them to check this for you -
Ensure your details are filled in on your profile so they can locate your account.