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Broadband not working after house move

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2 REPLIES 2
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First Timer

So I've recently moved house on the 25th of this month and kept my same package and everything at new place. Problem is I can't access the internet on any device. I was told that my services would go live on the 26th. 28th came and still nothing so decided to live chat with them. They told me they had to do some checks so I had to get hold of them the next day. So i rang the next day and they told me that they hadn't activated it during my move so they would do it now and it should come online by midnight on the 28th. Still nothing the following day. So I called again and asked them why and they done the exact same check that the previous person had done, and told the the exact same as the one on the previous day, it's now the 31st and I'm still without internet, when I access it comes up with an error message saying 'broadband services not enabled, contact provider for activation date'.

 

Has this happened with anyone else and if so did you manage to get it sorted? Any advice would be much appreciated.

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Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi Steeeveo01

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated our profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie