on 15-09-2021 08:42 PM
I have been without internet all day and am struggling to get in contact with anyone who can help. My phone is working and I have changed my micro filter but this have not helped. The router is mainly flashing orange but sometimes goes white for a few seconds. Any help welcome!!!
on 16-09-2021 11:08 AM
I'm struggling to connect to the router currently. The new router is on the way to make sure the current router is not at fault.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 16-09-2021 10:51 AM
on 16-09-2021 10:47 AM
Hi, no, it’s still not working. I can see the network in my wifi list, but when I connect I get no internet. When I plug a direct line into my laptop it also says no internet. (I don’t know the history of this old box, is there a way to check its settings?)
on 16-09-2021 10:32 AM
on 16-09-2021 10:12 AM
Hi Debbie, it looks physically the same as the existing router. I have plugged it into the main socket and using a new filter (basically I have swapped it over with the defective on).
it is now connected and has a white solid light
on 16-09-2021 09:52 AM
on 16-09-2021 09:13 AM
on 16-09-2021 09:04 AM
on 16-09-2021 08:36 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults.
Are you happy for me to send a replacement router for testing?
on 16-09-2021 07:12 AM
15-09-2021 09:20 PM - edited 15-09-2021 09:29 PM
Professional staff will be back in the morning, @Robcol. They'll need to identify your account.
Please add your Talktalk landline number to your community forum profile details by going via your avatar/name; settings; launch profile wizard.
Your thread is in the queue for attention.
Try switching the router off for 30 minutes. It may successfully connect after that. Then leave it on for staff to test your line when they reach your thread.