I moved my services when I moved house on the 6th of March. I got my broadband working for two days then it stopped working.
I contacted the technical team who kept pushing me from pillar to post. After 5 day I had just had enough and decided to move to another provider. Within a few hours, I got an email from talktalk about exit fees and this was followed up by a letter in the post ( how swiftly they acted). Then on Monday, I got a call for the case management team to switch back with the promise that everything will be done to solve the problem. I cancelled my order with the other company and was given 48 hours for a call back with updates. Yesterday, I contacted talk talk several times for feedback. I had to hold on for an hour at one point.
I then tried the chat line only to receive a message that they are assisting other customers so they cannot respond to me. Later on in the night a got another text message that the chat lines are close in line with gov't measures.
I work with the NHS and I am providing staff and patient support online so I seriously need my internet working plus kids have online assignments since the schools were closed which they have not been able to do because. I would like someone to get back to me as a matter of urgency.