Broadband only got 1 mpbs or even slower

[siuhin811]

District: W140BJ

Router: Huawei HG633

Claimed speed: 9Mbps

Test: 0.5-3 Mbps, most of the time 0.5-1 Mbps

Even slower than underground and Starbucks Wifi.

Reboot is useless.

TT Test claimed the connection to my device is poor but no solution is provided.

[Michelle-TalkTalk]

Hi siuhin811,

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number


 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

[hosay299]

@siuhin811 welcome to the site please can u finish of ur profile on here so when the staff get to ur topic later this week they can do some checks on there system..

as ur are on basic bb it can be bad i found that when on it so went with basic fibre now got top fibre150 for same price as basic fibre

are the speed test done on wired to router or wifi??

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public