We have recently been having broadband issues. I first contacted the chat team as the internet was either only partially loading pages and going very slow or was coming up on devices as not connected to the internet. After a few times of contacting them and running the various tests via the master socket, they eventually said they changed some settings and all seemed to be ok for a while. The router got accidentally turned off today and once it restarted the problems came back. It has started working again for now although i'm not sure if this is related, but my chrome cast keeps losing connection and reconnecting regularly. All the lights are green on the router. On the service dashboard it states that you have detected and issue with the connection and the chat agents have said that it seems to be disconnecting. The only solution i have been provided with via chat on a couple of occasions is to upgrade to fibre! Any help would be appreciated.
Hi @Boardy thanks for the additional information, you have tried rebooting the router I'm sure. I think the best thing is now to wait till the OCE team are in tomorrow and they can run their tests and get you sorted. Good luck.
I'm sorry to hear you're experiencing problems with your service
I can't communicate with your router at the moment, would you like me to send another router to test with?
It includes advice to you help identify the cause of faults and report them to your provider, as well as information about what your provider should do to fix the problem, and what they should do if this takes longer than expected.