on 06-04-2021 04:54 PM
What a terrible experience I have had today attempting to upgrade or find a solution (over the phone with customer services).
1. My fast broadband and basic TV package has now increased from £25.50 to £27.50 per month yet my 18 month contract is due to run out in November 2021 (rip off).
2. I receive a leaflet through the door and it states that fibre 35 broadband and TV is available for £25.50 (I later check online and it is NOT available in this area). I did initially think this could have been an option even though it required a 24 month contract sign up.
3.Two installation options are available for fibre at £32 and £40 (rip off).
4. I then attempt to make contact by telephone and get passed around by four people and the fourth attempts to put me through to a fifth person (useless customer services). The only options were to cancel the account or pay much more for fibre (rip off and useless customer services).
5. The fourth adviser was the only England based adviser and the telephone line quality was useless and poor). Where was I going to be passed to in the World on the next useless customer services connection?
In summary a terrible customer experience where I can't upgrade side grade or even down grade with this terrible package (which is also very slow and freezes on all talktalk sites/email). I don't even think I can delete the TV part of the package at £4 per month. In addition I have nothing extra for the insult of a price increase before the contract renewal is due.
on 10-06-2021 01:18 PM
Sorry, but the original post is directly parallel to my current experience.
I am getting dubious pricing & an almost-complete failure to communicate.
I will post a link to my own thread - again - so that we can continue there if that is preferred - OK?
on 10-06-2021 01:08 PM
This rip-off behaviour is about to be made flat illegal - legislation announced in the recent Queen's Speech
Like you, I want to remain with TalkTalk ( Pipex as was ) - but I, too am being given the expensive run-around
on 10-06-2021 01:05 PM
I am having similar problems - see this thread:
Oh & THANKS for the extra phone number re pricing ....
on 04-06-2021 12:08 PM
Sorry that you are upset, However I think the issue could be resolved by submitting an ORDI request, as the area is fibre enabled but the address may be mismatched between us and Openreach.
Would you like me to submit it if you could PM me your full address ill do it.
on 03-06-2021 08:58 PM
Unfortunately I have lost my patience with talktalk. Not only is the service terribly slow when on talktalk sites/email (reported before with no resolve) but there is no good fibre offer to me a customer of 15 years.
Fibre has been installed on the street but I have had no offer at £22 per month for fibre 35 or the increase to £23.50. Only a renewal offer of fast broadband at £24.95 (presently stupidly paying the increased amount of £27.50 for being a loyal customer). By the way it is far from fast broadband, more like the old dial up service.
I put my address in to find a deal and it suggests 2 higher fibre offers at £32 and £36 per month (not logged in). Though when I login for my offers there is only fast broadband. The problem is I have 2 pcs, wifi camera and two phones so think this micky mouse broadband is simply not up to required basic standards of a household.
I feel like this whole process is a rip off with a slow constant unhooking service and only a poor service offered for an upgrade.
What is this pathetic nonsense and stupidity with regards to customer service?
on 09-04-2021 03:10 PM
on 09-04-2021 02:09 PM
on 09-04-2021 11:45 AM
on 06-04-2021 10:47 PM
on 06-04-2021 10:39 PM
Sorry, but @ferguson and I have given you our best advice, as fellow customers.
Staff here cannot help you regarding contract renewal or new packages.
If you are happy to continue as is until then end of your contract, then that is your choice, but the only way you are going to be able to recontract is to speak to the loyalty team.
on 06-04-2021 10:34 PM
on 06-04-2021 10:32 PM
But you still have to phone the loyalty team to register your intention to leave otherwise there may be a termination fee.
the terms are in the email regarding the price rise.
on 06-04-2021 10:27 PM
on 06-04-2021 10:17 PM
The £4 charge can only be done by phoning the loyalty team and they have the best deals too. As said, if this is during your 30 days of receiving the increase phone the number I gave you earlier.
I got my deal in 20 minutes