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Broadband router still asking to sign in. Error connection testing bb

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15 REPLIES 15
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First Timer

Following a home move and 2 engineer visits i was told the Internet is working to the router now and it just needs making live. Open reach and talk talk said it would be by 12am.. on the first day still no change. Second 24 hours later still not working after multiple calls to talk talk. They don't seem to understand they haven't activated and set it live. Any ideas ?

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Community Star

Chat support is available over the weekend,  from 9am, @adriansmith.

 

Available on links from this page:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Staff on the forum will be back from Monday. 

Gliwmaeden2
Please click "like" if this helped you!
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First Timer
Thanks. I have just had an email following my 1 star trustpilot review. I have zero confidence open reach will be here today. Is it possible to check ?
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Whizz Kid

Hi

Daft Idea

 

The username would be (my phone number)@talktalk.net

 

Your account would have which phone number? OLD or NEW or SAME?

 

So maybe it is your login credentials that are awry, so that is where I would start.

Perhaps dial 17070 on  land-line to confirm the current number.

 

DOUBLE check TT actually know you have moved.

I know nothing about BroadBand, but that does not stop me trying, and I am trying.
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First Timer

They didnt turn up today. Below was the open reach booking ref number

 

 

20201019_125209.jpg

Now talk talk say there was a booking error

 

I've lost so much time and money in the last week and half for engineers and it still doesn't work from my Googling  all it needs is activating as the router says it is receiving broadband

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First Timer
It has same account details.

It says connectionerror. Testing bb.com on a Web page
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First Timer

Having moved home. 2 open reach visits and 1 missed appointment today

 

I have checked the router settings on the 191. And it says it is receiving broadband. 

Having read online it seems this could simply need activating.

 

Been told 4 times by midnight and never does then the engineers don't turn up

 

Any ideas

 

 

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Community Team - TT Staff

Hi adrian,

 

I'm sorry for the delay. I can see that we've just posted on your other topic this morning.

 

Thanks

 

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Community Team - TT Staff

Hi adrian,

 

We've just posted on your other topic so I'll close this thread to avoid confusion.

 

Thanks

 

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First Timer

I have been waiting since the 9th of October my live date from simply moving house for the Internet to be working..

Still isn't, and no answers to my official complaints

 

3 appointments openreach havnt turned up to, and told system error booking yet I had booking ref numbers

 

There suppose to come today.. I wonder if they will. They didnt turn up yesterday

 

Hours wasted on chats and phone

 

3 lots of wages missed due to no shows

 

And still no broadband

 

Also told it was approved to wipe to £60 fee and I see its now on my bill

 

I have screen shots of the manager gained approval from the chat

 

What the heck is going on

 

It seems hundreds of people have the same issues all the time

 

Can anyone help me please

 

Thanks

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Community Star

Hi @adriansmith you seem to have several threads running from your 7 posts to date This confuses the living daylights out of the team here, if you are agreeable I could merge them into 1?

I don't work here and all my opinions are my own.
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First Timer
Yea of course
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Community Team - TT Staff

Hi adrian,

 

Please can you post back on your original topic and we can look into this for you.

 

Thanks

 

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Community Star

Hi @OCE_Michelle my apologies I tried to tidy things up for Adrian Anne confused things even more.

 

This should be the only thread and I'm sure if you are waiting for info from @adriansmith he will send it shortly.

 

Sorry, again😩

I don't work here and all my opinions are my own.
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Whizz Kid

Hi

I certainly am confused..............

 

"Hi adrian,

 

We've just posted on your other topic so I'll close this thread to avoid confusion.

 

Thanks"

 

""This should be the only thread""

 

 

I know nothing about BroadBand, but that does not stop me trying, and I am trying.
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Community Team - TT Staff

Hi,

 

oops, sorry about that DivSec.

 

adrian, please can you verify your Community Account and let us know once this has been completed and we can send you a Private Message to confirm some details.

 

Thanks