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Broadband slows to nothing at night

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17 REPLIES 17
Mikefitzj
Popular Poster

Our broadband speed is usually quite good (around 30-35mb) but from about 8.30-9pm the speed drops and drops to the point currently I’m using my 4g on my phone. I don’t know when it comes back up but by the morning it’s where it needs to be again. 

Were on the fibre package so paying extra for it.

This to me would say that all on the equipment, the lines, router etc are all good as it rights itself with no input from me.

im guessing it’s just too many people on the network all trying to watch Netflix, should I be paying for this service that drops out pretty much every night so I can’t watch Netflix?

 

Any help or advice would be greatly appreciated.

Community Team

Hi Mikefitzj

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

Mikefitzj
Popular Poster

Hi Debbie,

 

thanks very much, details updated.

 

cheers Mike 

Community Team

Hi Mike,

 

Thanks. I've run a test on the line which hasn't detected a fault and the sync speed looks consistent. When the speed drops does this affect both wired and wireless?

 

Thanks

 

Mikefitzj
Popular Poster

Hi Michelle,

 

yes both wired and wireless are effected. I monitored it the other night at 8.30 it was correct @36mb by 9.30 it was @ 20mb at 10.30 it was at 3mb then it dropped off altogether shortly after that. By the morning all back to usual speeds with us having done nothing to help it. It happens like this most evenings. 

 

Tia

Community Team

Hi Mike,

 

Thanks for confirming this. Could you run a wired ping and trace route when the speed is ok and also when the speed drops and post the results into the thread. Can you also run a few wired speed tests using the TalkTalk Speed Tester when the speed is good and also when the speed drops.

 

We can then pass this straight over to our Network Team for further investigation.

 

Run a Ping or Traceroute

 

Thanks

 

Highlighted
Mikefitzj
Popular Poster

This is when it’s not so good.

bytes from 216.58.198.227 : icmp_seq=0 ttl=54 time=11 ms

44 bytes from 216.58.198.227 : icmp_seq=1 ttl=54 time=200 ms

44 bytes from 216.58.198.227 : icmp_seq=2 ttl=54 time=15 ms

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

44 bytes from 216.58.198.227 : icmp_seq=6 ttl=54 time=20 ms

44 bytes from 216.58.198.227 : icmp_seq=7 ttl=54 time=16 ms

44 bytes from 216.58.198.227 : icmp_seq=8 ttl=54 time=24 ms

44 bytes from 216.58.198.227 : icmp_seq=9 ttl=54 time=16 ms

44 bytes from 216.58.198.227 : icmp_seq=10 ttl=54 time=12 ms

--- www.google.co.uk ping statistics ---

11 packets transmitted, 8 packets received, lost 27.3 %

 

1.5mb down load at present 

Mikefitzj
Popular Poster

Traceroute to www.google.co.uk (216.58.198.227), 64 hops max.

1 *

2 192.168.1.1 (192.168.1.1) time=9 ms

3 host-78-151-234-61.as13285.net (78.151.234.61) time=9 ms

4 host-78-151-234-60.as13285.net (78.151.234.60) time=12 ms

5 host-78-144-13-173.as13285.net (78.144.13.173) time=22 ms

6 host-78-144-4-35.as13285.net (78.144.4.35) time=9 ms

7 74.125.242.97 (74.125.242.97) time=11 ms

8 74.125.252.131 (74.125.252.131) time=13 ms

9 lhr26s04-in-f227.1e100.net (216.58.198.227) time=10 ms 

*** Traceroute at destination ***

Mikefitzj
Popular Poster

If I remember before work tomorrow I’ll test it again when it’s all good.

Mikefitzj
Popular Poster

9696F9E3-80DB-4A15-973F-2434D4E0E64A.png

 

Mikefitzj
Popular Poster

PING www.google.co.uk (216.58.198.227)

44 bytes from 216.58.198.227 : icmp_seq=0 ttl=54 time=130 ms

44 bytes from 216.58.198.227 : icmp_seq=1 ttl=54 time=64 ms

44 bytes from 216.58.198.227 : icmp_seq=2 ttl=54 time=213 ms

44 bytes from 216.58.198.227 : icmp_seq=3 ttl=54 time=72 ms

44 bytes from 216.58.198.227 : icmp_seq=4 ttl=54 time=59 ms

44 bytes from 216.58.198.227 : icmp_seq=5 ttl=54 time=152 ms

44 bytes from 216.58.198.227 : icmp_seq=6 ttl=54 time=103 ms

44 bytes from 216.58.198.227 : icmp_seq=7 ttl=54 time=1325 ms

44 bytes from 216.58.198.227 : icmp_seq=8 ttl=54 time=15 ms

--- www.google.co.uk ping statistics ---

9 packets transmitted, 9 packets received, lost 0.0 %

Mikefitzj
Popular Poster

Traceroute to www.google.co.uk (216.58.198.227), 64 hops max.

1 192.168.1.1 (192.168.1.1) time=50 ms

2 *

3 host-78-151-234-61.as13285.net (78.151.234.61) time=55 ms

4 host-78-151-234-60.as13285.net (78.151.234.60) time=174 ms

5 host-78-144-13-173.as13285.net (78.144.13.173) time=81 ms

6 host-78-144-4-35.as13285.net (78.144.4.35) time=98 ms

7 74.125.242.97 (74.125.242.97) time=113 ms

8 74.125.252.131 (74.125.252.131) time=97 ms

9 lhr26s04-in-f227.1e100.net (216.58.198.227) time=93 ms 

*** Traceroute at destination

Community Team

Hi Mikefitzj,

 

Thank you, we'll need to raise this to our Network Team for further investigation. Just before I pass this over can I confirm, are you running all the speed tests using the TalkTalk Speed Tester as I can only see 2 results? Could you run a few more wired speed tests using the TalkTalk Speed Tester so that our Network Team can see your results please.

 

Thanks

 

Mikefitzj
Popular Poster

Hi,

ive run a few more speed tests using the TalkTalk speed tester. 

 

Ive not noticed it drop off completely recently only down to 4mb or so.

 

cheers

 

mike

Community Team

Hi Mike

 

Thanks for your reply.

 

I've passed this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Community Team

Hi Mike

 

Our Network Team have advised that the next step will be to arrange a BT Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

Mikefitzj
Popular Poster

Hi Debbie,

 

I can’t agree to the possible charges for the engineer as he will come out as per your message between 8am and 6pm, we almost never have any issues at these times and he is very unlikely to find any issue so I am almost guaranteed to be charged for no reason. 

You must be able to see from the speed tests that I have been doing that the issue is not a hardware thing and more likely an overcrowded network thing. In the day the speed is perfect and later at night when everyone is at home the speed is poor at best. 

I don’t really know where we go from here but I won’t pay engineers charges for something that works 90% of the time and will certainly work when they check it. 

 

Regards

 

mike

Community Team

Hi Mike

 

Apologies for this.

 

Unfortunately we would need to confirm possible engineer charges before we can arrange a visit and BT Openreach visit times are between 8am and 6pm, they don't provide any later visits.

 

Thanks

 

Debbie