on 08-01-2019 09:15 PM
We are having to restart the router almost every day, since the broadband speeds slow down almost to a halt. After the router is restarted, the internet goes back to the nomimal speed, but draws to a crawl again the next day. This happens both with wired and wireless connections, and with only one device connected at a time.
Here are my router status right now:
And here are the results of a speed test (http://www.supportal-test.co.uk/😞
Is there any way to sort this out? Browsing the forums it looks like a lot of people have the same issue. Thank you!
on 20-03-2019 10:09 AM
I'm sorry for the delay. Which router are you currently using? (make and model) Would you like us to send a replacement router for testing purposes to rule this out?
on 19-03-2019 05:51 PM
After about a month with the internet working well, the problem reappeared. Our connection slows down and only gets better again after we restart the modem. This has been happening for the past two weeks or so.
on 10-01-2019 11:53 AM
on 10-01-2019 11:40 AM
Thank you for your reply. We would rather see if the tests and sync you have run had any effect in our connection. Can we wait a few more days and see if there is any drop in the speed?
If the problem persists, then we can move on to tests with a new router.
on 10-01-2019 11:26 AM
on 10-01-2019 11:18 AM
Thank you, Debbie.
Just to remind you that our connection gradually starts to get worse after a while. We rebooted our router recently, since our internet speed was very slow. Right now the speed is fine:
on 10-01-2019 10:58 AM
on 10-01-2019 10:08 AM
on 10-01-2019 06:48 AM
on 09-01-2019 11:25 AM
That socket in the picture is a 'test socket'.
Can you borrow a handset from a friend or neighbour for 2 minutes to check the line is clear from any noise or interference as this can impact the broadband connection but will not always be detected via a line test.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 09-01-2019 11:09 AM
We don't have a telephone connected to the line, so I don't know if there is noise on the line or not.
As for the test socket, I am not sure if there is one. Here is a picture:
on 09-01-2019 10:31 AM
Thanks 🙂 I've run a test on the line which hasn't detected a fault, however I can see an intermittently high number of errored seconds on the line.
Are you experiencing any issues with the voice service such as noise on the line? Does your master socket have a test socket?
on 09-01-2019 10:04 AM
Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.
Please do not post any personal information on the forum.
on 09-01-2019 07:03 AM