I can see that the sync speed has dropped to 38.3mb. There are re connections showing on the line which can affect the sync speed.
Is the connection dropping or has the router been rebooted?
Your technical people have rebooted the hub back to default and said it might take 48hours for speed to be sorted. He didn't seem to understand that the speed drop was as if the "fibre speed boost" had been switched off and it had reverted to my old speed. Over the last few days it has been showing at router 65mbps down and 20mbps up. its now reverted to 40 down and 10 up.
I'm sorry to hear this. I've re-run the line test which is still clear, however I can still see re-connections on the line. Do you have an alternative router that you can test with so we can see how the stability compares?
I have attached alternative router, that's probably the reason you can see the re-connections.
I will leave this one on and see what happens. I'll update you in a few days. I am convinced the speed boost has been taken off, as I say I did get 65mbps down and 40 up sync speed at the router for the first few days then it went back to my old sync speed 40 down 10 up which I have had for several years. Thanks for your help, I will see what this router does, over the next few days.
The connection has been on for 3 days 15 hours and is stable but still syncing at 40mbps down 10mbps up. It was syncing at 65mbps down and 20mbps up between the 18th January and 21st January. Can you please at your network engineers to look at the problem please as you suggested. Many thanks.
The speed boost is still active on your account, looks as though you've been moved to a slower profile because either the connection was dropping or the error count was high
Is your router currently connected to your test socket? Are you experiencing any problems with your telephone service such as noise on the line?
I've re-checked the connection stats now and the connection looks very unstable over the last 24hrs, have you also noticed if the connection has been dropping since your last post?
The line tests are still clear and I can see that you've tested with an alternative router at the test socket so the next step would be to arrange an engineer visit to the property. If you would like to go ahead with this then please let us know and we can confirm some details with you.
if there's been no speed improvement with 2 different routers at the test socket then we would really need to log it out for an engineer visit to investigate further