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Broadband under 220kbps. But Connection checks Said ok. We have also carried out the internal check

Marcus Druen
First Timer
Message 3 of 3

We have done online check for line to house and internal checks, switched off router several times for more than 20 minutes and the connection still is under 1 Mbs. Often the fast.com dopes check doesn’t even start for a minute or so.

 

we have also tried my Ethernet cable which made no difference.

 

we are both business owners and are desperate to get our line back!

 

please help!

 

thanks Marcus 

Marcus Druen
0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Marcus,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed has dropped and the connection also looks very unstable. Does your master socket have a test socket? Is the voice service ok? Do you have an alternative router that you can test with?

 

Thanks

 

Divsec
Community Star
Message 2 of 3

Hi @Marcus Druen your post has been flagged for assistance and you should hear soon.

 

You might want to consider moving to a talk talk business account?

I don't work here and all my opinions are my own.