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Broadband

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5 REPLIES 5
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Popular Poster

My WiFi not working since yesterday. I tried rebooting my rooter everything but still not working . Please help 

Sukhpreet kaur
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Community Team - TT Staff

Hi Sukhpreet

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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Popular Poster

Hi I have updated my details. Thanks 

Sukhpreet kaur
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Community Team - TT Staff

Hi Sukhpreet

 

Thanks for updating your Community Profile.

 

I've completed a line test which has detected a possible fault.

 

I have escalated this straight over to Openreach to be investigated by a line engineer.

 

Thanks

 

Debbie

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Popular Poster

How long will it take ? Can you please put it in priority basis as I am working from home and I lost already 4 days of salary. Thanks 

Sukhpreet kaur
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Community Team - TT Staff

Hi Sukhpreet

 

Apologies for this.

 

Openreach are working to resolve all faults as quickly and safely as possible.

 

Thanks

 

Debbie