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For queries about your TalkTalk broadband service.

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Broadband

Shamaan
First Timer
Message 3 of 3

Please it is five(5)  days now since my broadband went live but it is still not connected to the internet but connected to the local network

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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fr8ys
Community Star
Message 2 of 3

Hi,

 

I assume you have tried rebooting the router. If not it is worth a try as it may not be picking up the internet connection.


You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.

 

Please post back when done.


Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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