Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Broadband

Lucianneiona0
First Timer
Private Message

on ‎28-12-2022 02:13 PM

Message 3 of 3

I was without broadband for five days was sent new equipment but no deduction I was told it takes 30 days this happened on 15 nov still not sorted,

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎29-12-2022 09:06 AM

Message 1 of 3

Hi Lucianneiona0

 

Just to confirm, has the fault been resolved?

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

AllyM
Philosopher
Private Message TalkTalk

on ‎28-12-2022 03:23 PM

Message 2 of 3

Whether or not you are eligible for compensation depends on a number of factors. You have to understand that TalkTalk have 2 working days after you report the fault to get it fixed, for example. You should get compensation for any extra working days after that. It's all explained here: About your auto compensation credit - TalkTalk Help & Support

 

If you would like TalkTalk staff on this forum to help, it's best to make sure your forum profile is updated with your personal details and your TalkTalk landline number in order that they are able to find your account (don't post personal details on the thread though).

 

0 Likes
© TalkTalk 2026