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Broadband help

For queries about your TalkTalk broadband service.

Broadband

Denise34
First Timer
Private Message TalkTalk

on ‎05-09-2024 04:28 PM

Message 2 of 2

Was moved from shell to talk talk recently and now my broadband drops as least twice a day very frustrating - online chat is a waste of time on hold for over 1hr with no outcome. Online checks done stating 'unable to recognise router please use talk talk' I would if I had one but I'm not paying for it. How do I get this sorted without explaining to another 'bot' help!

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎05-09-2024 04:34 PM

Message 1 of 2

There's a designated Shell Migration team for issues arising  - it's reached on the free from Talktalk landline number, @Denise34.

 

03451 720088 

 

Closes 7pm.

 

Staff on the forum will be back tomorrow, then Monday to Friday, daytime. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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